WHAT WE MEAN BY SERVICE
We love pinball too. And, as in any relationship
worth maintaining, we take its upkeep very seriously.
Your pinball machine, like any complex system,
will need maintenance once in a while. And by
the same token we take extra care to maintain
our relationships with our home service clients
as personable and professional as possible. This
philosophy is something that other home sales
and service amusement companies just can't achieve
no matter how hard they try to control and change
their image to acquire your business. We are very
serious about keeping the "fun" in amusement
while coupling it with a human business approach
when the time comes to making things work.
As in any relationship based on a shared interest,
we believe that the energies must flow both ways.
Therefore, we ask our clients to be clear, forthright,
concise and honest when describing the problems
they are experiencing before we do an estimate.
We also ask them to answer all our questions prior
to taking on their repair. Finally, we explain
to them that fixing and maintaining older pinball
machines can sometimes be a process that requires
a fair amount of patience and resources, especially
if they want to get everything working just right.
Clarity and communication are the principle prerequisites
we require for a first time caller to become one
of our valued service clients.
In some cases it happens that we have had to
refuse certain repair requests. This very rarely
happens, but when it does, the problems turn out
to have very little to do with the machine. Hence,
we continue to believe that respect is a two way
street, and that both parties involved in any
relationship, be it business or personal, have
the right to make an informed choice.
TESTIMONIALS FROM CLIENTS
Here are a few things our clients have had to
say about our services.
Rob - Calgary, AL
"The Gottlieb Surf Champ is
all set up and plays fantastic. I installed
new plastics from Pinball Resource and they
look good. I have new back glass coming
as well. Thanks again for all your help
in checking this pin out before I made the
purchase, and I appreciate all your efforts
in packing it so diligently for the transport
My kids are absolutely delighted with my
I?m now onto trying to find a 1967 Gottlieb
Diamond Jack, please let me know if you
find one in your part of the country. I
will be in Montreal in about a month for
a concert, possibly we could meet for a
beer. I would love to see your pinball collection
That's great Rob, I am delighted that it
arrived in good working order. Enjoy, and
please give me a "heads up" a day or so
before getting to Montreal, it would be
good to "shoot the breeze" with a fellow
EM fanatic from another part of the country.
Take Care, Robert Baraké
|Domenic - Longueuil, QC
"I have known Robert since 1993
when I bought my first pinball machine from
his storefront on Dollard avenue in Lasalle.
Since then he has helped me furnish my gameroom
with jukeboxes, a slot machine, Coca-Cola
machine, a SHOWTIME bingo, an original Ms.Pacman,
babyfoot table and whatever else I asked him
to source out for me. And in turn, I have
confidently referred him to many of my friends
for their coin-operated equipment needs."
|Brenda - Chateauguay, QC, - Gottlieb 1976 "Sure Shot"
"Our working pinball machine has become
a huge hit with my son Jesse's friends! It's
also become a contest between Dave and the
boys over who can get the highest score. Shayne's
high score is the background for his cellphone.
They even got my mother-in-law playing it
The only thing we have noticed is that sometimes
you get an extra ball, usually at ball 4 but
occasionally on ball 1. Not a big deal though.
The bumper is still sticking but is not really
affecting the play at all so, when you come
to do a service call for Denis down the street,
we'll get you to take care of that. Also,
Dave would like the lock on the back repaired
if you are able."
Glad to hear it Brenda, I especially like
the fact that the it is such a hit across
the generations. Enjoy and we'll be in touch
when Denis calls or e-mails, or whatever happens
first. No problem for the back door lock or
any other issues you have detailed. . Keep
Flippin', Robert Baraké